Refund & Return Policy

At Trips Fruits, we select and package premium dried fruits, sun-cured slices, and berry selections with meticulous care. Because our items are consumable food products packaged in sealed pouches, specific safety and hygiene standards apply to returns and exchanges.

Our goal is to ensure complete satisfaction with every package received. If a product arrives in a condition that does not meet quality expectations, please review the steps below to request a fast replacement or full reimbursement.

Due to food safety regulations, unopened and sealed packs may be eligible for return under specific circumstances within 14 calendar days of confirmed delivery.

If a package arrives with visible exterior damage, compromised seals, or if the delivered items do not match the original purchase invoice, we provide immediate resolutions:

1. Document the Issue: Take clear photographs of the shipping parcel, outer packaging label, and the affected snack pouches.
2. Notify Customer Service: Submit your order ID along with photos to our support channel within 48 hours of carrier delivery.
3. Choice of Resolution: We will promptly arrange a priority re-shipment at no additional charge or issue a full direct reimbursement to your original payment method.

You are not required to mail back damaged consumable goods once verification has been approved by our quality control department.

Once an authorized return package is received at our distribution warehouse or a refund claim is confirmed without return requirement, processing follows these timelines:

All reimbursements will reflect in the original currency of purchase. Shipping fees are fully refunded on incorrect or damaged dispatches.

Orders are dispatched swiftly from our sorting facility to preserve natural batch freshness. You may request modifications or order cancellation prior to dispatch dispatch handoff:

• Before Dispatch: If your order has not been picked and packed by warehouse staff, cancellations are processed instantly with zero penalty.
• After Dispatch: Once a tracking number is registered and the parcel leaves our fulfillment centre, delivery cannot be stopped in transit. The standard return process will apply upon delivery receipt.